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Terms & Conditions

Biodynamic Mercatura Limited
Trademarked as ANAQA
Company No: 199526
Business Registration Number: C23199526
NSIC/Trade Code: 46104151107
Address: Rue de la Democratie, Office 17 Ebene Junction, 1721-04 – Mauritius

1. Introduction

Welcome to Anaqa.mu, operated by Biodynamic Mercatura Limited. By accessing our website, you agree to these Terms and Conditions, which govern your use of our services and products. Please read them carefully.

2. Definitions

  • “Company” refers to Biodynamic Mercatura Limited.
  • “Website” refers to Anaqa.mu.
  • “User” refers to any individual or entity using our website.
  • “Products” refers to all food and non-food items offered on Anaqa.mu.

3. Eligibility and Account Creation

  • Users must create an account to access our product catalog and prices.
  • Accounts can be created by contacting us through the website. Approval is at our discretion.
  • Users must provide accurate information during the registration process.
  • The Company reserves the right to suspend or terminate accounts for any violation of these terms.

4. Product Catalog and Pricing

  • The product catalog and pricing are accessible only to registered users.
  • Prices are subject to change without prior notice.
  • All prices are inclusive of applicable taxes unless stated otherwise.

5. Payment Terms

  • Payments can be made via credit card or bank transfer.
  • Payments can be made in Euro (EUR) or US Dollar (USD).
  • Orders will be processed once payment is received.
  • Users are responsible for any transaction fees.

6. Shipping and Delivery

  • International shipping is available.
  • Products will be shipped to the address provided during checkout.
  • Shipping costs and delivery times will be communicated at the time of order.
  • The Company is not responsible for delays due to customs or unforeseen circumstances.

7. Returns and Refunds

  • No returns or refunds will be accepted.
  • Refunds are only available in cases of force majeure, at the sole discretion of the seller, including the refund amount.

8. Intellectual Property

  • All content on Anaqa.mu, including images, videos, and texts, is the property of Biodynamic Mercatura Limited (trademarked as ANAQA).
  • Users are strictly prohibited from reproducing, distributing, or reusing any content without written permission.
  • Users are not authorized to act on behalf of ANAQA or represent the company in any capacity without prior written consent.

9. User Conduct

  • Users must not engage in fraudulent activities.
  • Users must respect all applicable laws and regulations, including Mauritian and international laws.
  • Users must not attempt to gain unauthorized access to our systems.

10. Privacy Policy

  • We collect and store personal data in accordance with the Data Protection Act of Mauritius and international data protection standards.
  • Users consent to the collection and use of their data as described in our Privacy Policy.

11. Limitation of Liability

  • Biodynamic Mercatura Limited is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee uninterrupted access to our services.
  • Users agree to use the website at their own risk.

12. Dispute Resolution

  • In case of disputes, users agree to attempt to resolve issues through arbitration before seeking legal action.
  • Arbitration will be conducted in Mauritius, in accordance with local arbitration laws.

13. Indemnification

  • Users agree to indemnify and hold harmless Biodynamic Mercatura Limited from any claims, damages, or losses arising from their use of the website or violation of these terms.

14. Force Majeure

  • We are not responsible for any failure to perform due to unforeseen circumstances including natural disasters, government actions, or technical failures.

15. Amendments

  • The Company reserves the right to amend these Terms and Conditions at any time.
  • Users will be notified of changes through the website.

16. Severability

  • If any provision of these terms is found to be invalid, the remaining provisions will continue to be valid and enforceable.

17. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between the user and Biodynamic Mercatura Limited.

18. Contact Information

For any questions or concerns, please contact us at:

Biodynamic Mercatura Limited
Office 17, Ebene Junction, Mauritius
Email: [email protected]
Phone: +230 5743 6728